At Ilan Trackz, customer satisfaction is important to us. This Return and Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our website.
Returns
We accept returns only for items that are defective, damaged, or incorrect at the time of delivery. To be eligible for a return, the item must be in its original packaging, unused, and reported to us within 7 days of delivery.
Refunds
Once your return request is approved and the item is received and inspected, we will notify you of the status. If approved, a refund will be issued through the original cash-on-delivery method. Refunds are processed within 7–14 business days.
Exchanges
If you receive a defective or incorrect item, we may offer an exchange for the same product, subject to availability. If the item is not available, a refund will be provided.
Non-Returnable Items
Certain products cannot be returned due to hygiene, safety, or usage reasons. These include items that have been opened, used, or damaged by the customer.
How to Request a Return
To initiate a return, please contact us at [email protected] with your order details and a description of the issue. Our support team will guide you through the process.
Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at [email protected].